ABOUT US

​Green Dental Practice is an independently owned NHS/Private practice. The practice owner Sharada Hulagur purchased the practice in late 2019. Since then it has been refurbished. We have two surgery rooms and a hygiene room. We are pleased to offer a wide range of dentistry, as well as cosmetic procedures. 

OUR MISSION

We aim to deliver the highest standard of dental care to our patients. If you have any specific requests or needs to inform reception upon booking your appointment and our team will go above and beyond to accomodate them. If you are happy then we are!

 OPENING HOURS 

                                                    MONDAY - 9.00 - 13.00  CLOSED FOR LUNCH  13.30 - 17.30
                                        TUESDAY - 9.00 - 13.00 CLOSED FOR LUNCH 13.30 - 18.00
                                        WEDNESDAY - 9.00 - 13.00 CLOSED FOR LUNCH 13.30 - 17.30
                                        THURSDAY - 9.00 - 13.00 CLOSED FOR LUNCH 13.30 - 17.30
                                                                    FRIDAY - 9.00 - 13.00 

COMPLAINTS AND FEEDBACK 


We encourage our patients to give us feedback, and when they are unhappy, to make a complaint if our service has not met their expectations. 
If you do have a complaint about the service you have recieved you can be assured that this will be dealt with promptly and professionally and we will use the complaint to learn and better our services. Patients will not be discriminated against for making a complaint and it will not have any negative effect on their treatment. 
The Practice Manager has the overall responsibility for dealing with complaints, but you are welcome to speak to any member of staff should you feel you are unhappy with any aspect of the care you recieve in and from the practice. 
All complaints will be dealt with as quickly as possible. Should you give a verbal complaint, be it over the telephone or face to face, you will be asked to send a written account of events with details of the complaints, via post or email, this is so that we have all information clearly recorded. You will be given a time frame once the full circumstances have been discussed. You are also welcome to make a complaint in writing, whether it be by mail or email, please address to the Practice Manager. 
Complaints relating to clinical care or associated charges will  be referred to the dentist providing treatment. We will acknowledge the complaint in writing within 3 practice working days. We will provide a fill response (with redress or details of action to be taken, where appropriate) within 10 practice working days. If this is not possible for any reason, we will notify the patient, giving reasons for the delay and the likely period within which the investigation will be completed. The full response may initially be given at a meeting or by telephone if the patient prefers, and will then be confirmed in writing. 
If you wish to see a copy of our full complaints procedure please request this and provide an email or an address for this to be forwarded to. 
Where a patient is not satisfied with an outcome, or response as a result of raising a complaint at the practice they may refer to matter to :
​
NHS Bristol,
South Plaza, 
Marlsborough Street,
Bristol, BS1 3NX 
Telephone : 0117 9003433

We are also very happy to recieve comments and feedback about your positive experiences at the practice, this is helpful to our team so we can keep doing what we do that our patients appreciate! There are many ways you can let us know that you appreciate our service these include :
Liking our facebook page and leaving a review  The Green Dental Practice | Facebook
NHS Reviews ​Leave a review - Green Dental Practice - NHS (www.nhs.uk)

 ACCESS STATEMENT

At Green Dental Practice we provide equal access and opportunities for all users. We have a surgery on the ground floor for access for wheelchair users and people with mobility problems. If you require the downstairs surgery please do let reception know when you are booking your appointment. There is a wheelchair accessible toilet on the ground floor. 
There are translation services bookable, please inform reception when booking your appointment if you wish/need to make use of this service.
There is on street parking outside, as well as a small car park to the left of the practice entrance. 

WE ARE NOW OFFERING FINANCE!

Green Dental Practice are pleased to announce that we now offer finance options on our private treatments. Just ask in practice and we will explain all options available to you. 

PRACTICE PRIVACY STATEMENT

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PATIENT PORTAL 

We are pleased to announce that managing your registration with us has just become easier! Patients are now able to book via the Dentally Patient Portal.
From the portal you are able to - 
  • Manage your medical history 
  • Book examination and emergency appointments 
  • View estimates and outstanding balances
  • Sign your consent forms and NHS FP17 forms
  • Update your contact details
 To sign up for the app please click the link!